The cost of technical support, training and upgrading technology over time. These services are difficult and can be costly for even those with means. The technology for the online participation still has a way to go before it is "plug and play." Because this is considered a critical element in closing the Digital Divide in underserved communities the Board responded to practitioners by adding it to the 5As originally approved. Many believe one reason cell phones, games and big screen TV are so popular is that they are "Plug and Play". Do you have any ideas to more broadly deploy broadband?